How We Work
- Initial Consultation. We will travel to the client's place of business free of charge for an initial consultation, provided it is within a 25-mile radius of our principle place of business, not including packages under £300 where consultation will be by telephone and email only. We can travel further than 25 miles if negotiated.
- Website Design. The website design will be created as an image and signed off by the client before the website is built. The website design can have any number of iterations, within the package design time. Only minor changes can be made to the website design once the website build begins, before additional fees are due.
- Content. Text for use on the website must be provided in a suitable format from the client. Any specific images required must also be provided. We will source up to 10 alternative images from stock if required.
- Ownership. Ownership of the web site remains with us until the all monies for the web site design have been fully paid. Thereafter we grant the client non-exclusive use of all material created and designed by us for use in the web site created by us under this contract.
- Link to us. The B Websites link must remain in the footer area of the client's web site.
- Portfolio. We reserve the right to feature your website on our portfolio as displayed on our website. This is good for you since we will also provide a link through to your live website.
- Payment. For projects under £600 we request full payment in advance. For larger projects we may negotiate a payment schedule.
Website Packages
Unless otherwise negotiated, website packages include the following
- Pages. A maximum number of pages. (Does not apply to Actinic sites or sites where unlimited pages have been negotiated)
- Design Time. Each package type (Bronze, Silver, Gold, Platinum, Bespoke) has a maximum design time, we can provide examples of the complexity of designs for each package upon request or you can look at our portfolio for examples.
- Images. 200 images per website and 50 per page. With the exception of SMART image+ package which allows 500 images per website and pagination (multiple pages) on a single page. We will upload up to 30 images per website, if more are required then an additional fee can be negotiated. (Does not apply to Actinic websites - where images are unlimited)
- Logo design is NOT included in the website package. Logo design can be added for an additional fee.
- Roman Cart. For eCommerce sites using Roman Cart. Roman Cart fees are payable directly to Roman Cart. Budget Web Sites will add up to 50 items to the shop, if more are required then an additional fee can be negotiated.
- Support. Telephone and email support- we aim to acknowledge queries same working day.
- Webstats from Google Analytics is included.
- Search Engine Optimisation. Initial setup is included, we would advice purchasing an ongoing SEO maintenance contract for best results.
- Registration with the top 10 search engines.
- 1 .co.uk domain name. Additional domains requested will be charged at cost.
- Emails. Each package has a maximum number of email addresses.
- Free Maintenance. All websites hosted by us will be entitled to 1 hours free maintenance per year.
- Free Annual Review. All websites hosted by us will be entitled to an annual review, which will include checking that the website is compatible with any new browsers and suggestion for improvement.
Content
It is the client's responsibility to provide all content for the website. Ideally the content should be provided as a word document with no more than one page per website page. Budget Web Sites will request any final payments due 4 weeks from the design being accepted. This will be regardless of whether the content is received or not. If the content is not received during this time period, the client will have the opportunity to upload content via SMART at their leisure.
Domain Transfers
Budget Web Sites Ltd will attempt to transfer any domains held once full details are provided by the client. Budget Web Sites Ltd cannot be held liable for any failed transfers. Fee's will be due on work completed even if the domain is not transfered due to a third party not coorporating.
There will be a fee of £40 for transferring a .com or .net domain away from the Budget Web Sites Ltd service provider.
SMART Licence Fee/per module
£150 per for the first year and then £60 for subsequent years. Prices subject to change without notice but will not increase by more than 25% in any one calendar year.
Support and Maintenance
If the client chooses not to use our hosting facilities then it is the client's responsibility to support the website in all aspects.
Third Party Software
Any software that is provided by us to the client is held under separate licence agreements. Once the client has agreed to buy software from Budget Web Sites Ltd then the incurred costs is non-refundable on cancellation of this contract
Cancellation Rights
You have a right to cancel your order. In the event of cancellation you will be invoiced for the cost of the work carried out so far based on our hourly rate. If no work was completed, you will not be charged.
Failure To Pay
In the event of non payment with in 15 working days the account will be considered to be in default. The website and any services purchased might be suspended. Suspension of a website and/or hosting can affect your email service and your results may be harmed in search engine page return results.
Go Live
Once the website has been made live, please spend some time checking that everything is working correctly.
This checklist is for your guidance.
- Are all your emails working correctly - send some test emails.
- Check that the contact us forms on the website send emails to the correct address and that you are receiving them. For clients using SMART the contact us email address can easily be updated from within your secure login.
- Check all pages display correctly.
- Are all telephone number, emails and address on the website correct.
- If relevant are your vat and company details displayed in the footer.
- Check for typos and spelling mistakes.
- Is your analytics account picking up the user stats correctly? This can take a few days to start working.
- You should check to see if your website is being indexed by google. This can take a number of weeks. You can check by entering your full website URL into the google search and checking that the results do point to your website.
Whilst we endeavour to ensure that everything is as requested, it is the client's responsibility to check and inform us of any errors as soon as possible. If you are hosting with Budget Websites then any fixes are covered by the free maintenance and no charge will be made, otherwise fixes requested after 4 weeks will be charged at the standard hourly rate.
