Web Design FAQS
Over a 15 year period the b:web design and web development team have worked with 100’s of clients and developed 100’s of websites. Here are our most Frequently Asked Questions. If you would like to ask a question of your own please do not hesitate to get in touch.
We are a fantastic team of digital marketing experts based in Surrey and Devon.
We started off small (as many companies do) in the home of Directors Zoe and Chris, and since 2004 we have had several offices around the Woking area in Surrey. Most recently we have been based at the wonderful Lansbury Estate (another lovely web design client of ours) in Woking as well as at Hyde Park Road, Plymouth.
We love to work with companies all across the UK, and international clients.
b:web have been established since 2004 and our primary service has always been web design and web development. However, 3 of the b:web team members, including our Directors, have been working with web technologies for more than 20 years each.
We are lucky enough to have worked with a really wide range of clients. We particularly enjoy working with like-minded business owners with whom our Managing Director, Zoe, enjoys discussing general business and entrepreneurial life. Our clients tend to class themselves as “small businesses” and this could include start-ups or businesses with up to 10 million turnover. All of our clients tend to be at the top of their game and incredibly passionate about their products and/or services. We forge deep relationships with our clients and work with the management team directly.
We thrive on having a team of talented individuals in-house who all have expertise in the different areas of web design, web development and UX.
In most cases, a web design project requires the skills of our entire talented web development team. You will most likely work closely with Zoe or Naomi who are responsible for Project Management. Andrew will meticulously design all of your web pages and graphical web assets. Our Managing Director, Zoe is also a User Experience (UX) specialist and will make sure that your website is designed with your customer in mind. We have three Web Developers who will develop your compliant and fully responsive website. Finally, your website content and SEO is given some TLC by, Agency Manager, Naomi who heads up our Marketing Department.
We can work very quickly and could potentially design and build a quality website in just a few days. However, many of our clients like some time to mull over the designs, perfect their website content and to have a marketing/PPC plan to promote their go live. We definitely like to keep up the pace though, as we find that lengthy projects can lose momentum with the client.
As a guide we suggest the following:
- b:Modular websites should take 2-6 weeks
- Brochure websites without any bespoke functionality should take 6-12 weeks
- Bespoke functionality, applications and migrations can take longer and we will provide an indication on enquiry
If you have a tight timescale for your web design project we recommend that you let us know when you place your enquiry. There is no harm in you asking as we may be able to turn things around quickly for you.
Guarantees in the world of web design are few and far between. At b:web we want you to feel reassured throughout your project and its launch, so we offer a couple of guarantees…
We guarantee you will be satisfied that the initial mock-ups for your website design meet your brief. We guarantee this by preparing a full written brief based on your requirements and by offering to start the project from scratch if the initial designs do not meet the brief. We don’t cap on our amends or revisions. In the past 5 years since Andrew joined b:web, we can’t recall a single instance of a web design being rejected, and the average round of amends per page is just three.
Data Drive Design Guarantee
If you have an existing website and opt for a data-driven design project, we will start by analysing the performance of your current website(s). Each business is different but generally, performance is quantified by leads or sales. We will guarantee that the new website will outperform whatever metric is chosen. Once your new website is receiving traffic, we will analyse behaviours and make the necessary adjustments until we are all satisfied with its performance.
We certainly do. Please ask us about our b:Modular website package.
Our day rate is very reasonable, especially for a web design agency based in Surrey. Budgets are generally dictated by the size and complexity of the projects. Generally, our one-off web design and build customers will have a budget of £7k-25k. Our bespoke applications start at around £10k, these are for companies that have tried out-of-the-box systems but now want something that is unique to their requirements.
Not at all, we use a variety of platforms including Magento. WordPress is particularly popular with our clients but we also love using our bespoke proprietary CMS – SMART.
We are happy to host your website. We do not register domain names or host emails but we can help you with both of these. Our website hosting services can be combined with a website and security maintenance package which we highly recommend.
Generally we offer 12 weeks post live support for bugs and issues with all of our websites. Larger bespoke web application development projects come with 6 months worth of support for bugs and issues.
We also offer tailor made support for clients who wish to implement continued website improvements.
If you have an issue with a website that has not been designed and built by b:web, it is unlikely that we will be able to help you. Sorry, but this type of work can be very time-consuming and costly, so it is usually better to go back to the agency that designed the site for you to remedy any issues.
Well what a great question, we are so glad that you finally asked!
- b:web is one of the most well-established web design agencies, we have been operating since 2004!
- Our small but highly qualified team have a combined 100 years worth of web design and website development knowledge!
- Our directors are very hands-on in the business, working directly on clients web design projects.
- We never outsource work.
- We won’t take on projects that are not a good fit and that are likely to distract us from yours.
- We love forging ongoing relationships with clients.
- We approach every web design project as if it’s our own.
- 60% of our business comes from ongoing relationships with existing customers.
- We don’t talk in techy jargon.
- We don’t think you will find an agency with a better balance of technical, design and commercial abilities.
And mostly we are just really nice to work with!
Do you have a web design question of your own?
We’d love to answer any questions you may have about our web design, web development or web marketing services. Please send us your enquiry using the form below and we will respond as quickly as possible. We look forward to hearing from you.