Website Maintenance & Support
Congratulations on your new website!
You are in safe hands, your website has been designed and developed by a top team of professionals.
Going forwards website will require regular ongoing maintenance to keep it up to date, and monitoring to prevent from malicious activity and hacks. WordPress regularly release updates to boost security and implement additional features. Out of date software is a security risk, therefore keeping your WordPress website up to date is top priority.
Let us help with the maintenance, leaving your free to run your business.
1. WordPress & plug-in updates
Our developers are experienced in upgrading WordPress websites and follow a tried and tested protocol. On notification of an available update we eliminate risk by checking the release notes and comparing the code by hand. A full website and database backup is always performed (just in case). The website is fully tested and if something has gone wrong the backup will be reinstated and you’ll be notified of the possible options.
There are no guarantees that updates will work straight out-of the box. Conflicts can happen and bugs can be introduced. Issues are usually resolved either directly by our team or via a further WordPress release.
2. 24/7 advanced website monitoring
WordPress websites have quite a few moving parts and need protection from malicious activity and errors.
Through 24/7 advanced website monitoring, our team will be informed of any potential security issues. We will monitor failed login attempts, physical locations and activity to identify and block suspect users. We will scan your website for signs of hacks and if detected we are often able stop it in its tracks. You will benefit from early detection. Should your website experience a hack we will follow a strict process which includes changing all access paths and passwords.
3. FREE website hosting
As part of your Website Maintenance & Support package will offer to host your website completely FREE of charge.
Your hosting environment will be set up by our development team to suit your requirements. Your website will be backed up every day with backups kept for 30 days. For additional peace of mind we provide a full server backup kept off-site in the case of disaster recovery.
In addition you will benefit from your own development/staging server, which is a safe place to test updates separately from the live website.
4. Premium Website Support
You and your team will be fully supported in the day to day management of your website.You may have forgotten how to do something, made an error or need to ask a question.
You will receive phone and email support during standard office hours. For urgent issues, out of hours email support will be provided by the senior management team.
At a glance
- Regular WordPress and plug-in updates
- 24/7 advanced website monitoring
- Alerts for failed logins
- Scanning of code to prevent from hacks and unusual activity
- Monitoring and blocking of potential attacks
- Manual removal of most hacks if they occur
- Weekly auditing of unusual activity
- FREE – High spec website hosting
- Development/staging server
- Daily backups kept for 30 days
- Weekly off site backup for disaster recovery
- Phone/email support during office hours
- CMS support for you and your team
- Out of hours emergency support contact
- Activity reports
Micro Business Website Maintenance & Support
Under 1gb, Micro business
£65 +vat /month
Business Website Maintenance & Support
£125 +vat /month
eCommerce/Large Website Maintenance & Support
Over 2gb, eCommerce and/or membership
Enterprise Website Maintenance & Support
Over 3gb, bespoke, eCommerce and/or membership
Hosting Only – No Website Maintenance & Support
b:web clients who just want straight hosting
Website Maintenance & Support - FAQs
We are usually still able to offer the Website Maintenance & Support package. Unfortunately there would be no discount in costs as any savings would be off-set by the additional layer of dealing with a third-party. We do prefer to host the websites ourselves as it gives us full control and allows us to be more responsive.
Please note – not all hosting is equal, please do check that your hosting provider is including a backup and disaster recovery process.
Your website is at high risk if you have no provisions at all for the security of the website. Gradually over time your website becomes less and less secure and without monitoring a hack can cause untold damage without being completely obvious. Malicious websites can also be removed from the google search results.
We highly recommend either our support package or for you to arrange something similar in-house.
We can offer a hosting only option for clients who prefer to handle their own security. Please contact us for details.
The Website Maintenance & Support package is a tried and tested process designed to reduce risk. Nobody can provide a 100% guarantee, however ours is a “belt and braces” approach. It is very unlikely that any hack would remain undetected so at the very least you will benefit from extremely early detection should the worst happen.
If, despite all our efforts, you do experience a hack we are very likely to have detected it extremely early. Early intervention can often prevent major damage. In the majority of cases the hack will be detected, cleaned and we will follow a strict process which includes changing all access paths and passwords. If the hack cannot easily be cleaned we may roll back the website to a previous safe version. Daily backups should prevent significant loss of data. In the event of a hack you will be notified as soon as possible.
Our Website Maintenance & Support package significantly reduces your risk but nobody can provide a 100% guarantee. In extreme circumstances a hack may require additional time to remove which would attract incur additional fee.
Yes! If you decide to pay annually in advance you will receive a 10% discount.
You can signup via our website and the payments will be taken automatically each month. We can also accept standing orders and BACS paid monthly in advance. Unfortunately we are unable to accept cheques.
There is no minimum length of the contract. You are able to cancel at any time with 1 months notice.