Website Maintenance & Support

Congratulations you have (or soon will have) a new website!

It is now important to consider your strategy for keeping your website up to date and secure.  Let us help with the ongoing maintenance, leaving you free to run your business.

Our packages include, updates, security monitoring, hosting, website support and studio time.

 
 

1. Website Updates

WordPress regularly release updates to boost security and implement additional features. Out of date software is a security risk, therefore keeping your WordPress website up to date is top priority. Updates don’t always work straight out-of the box as sometimes things can go wrong – we can help!

  1. Monthly WordPress and plugin updates
  2. Monitor your website for any urgent available updates
  3. Updates tested on the development server
  4. Live website updated and tested
  5. Up to 30 minutes of development time to resolve any issues with updates

 

 
 

2. Website Security

Through 24/7 advanced website monitoring, our team will be informed of any potential security issues.

  • Monthly WordPress and plugin updates
  • 24/7 advanced website monitoring
  • Page script to check for general website outage
  • Alerts for failed logins and unusual activity
  • Scanning of code to prevent from hacks and unusual activity
  • Monitoring and blocking of potential attacks
  • Manual removal of most hacks if they occur
  • Up to 30 minutes of development time to resolve any issues found when monitoring your website

 

 

 

3. Website Hosting

As part of your Website Maintenance & Support package will offer to host your website on our secure and reliable servers.

  • Hi specification professional scaleable website business hosting
  • Hosting for a development site for testing and rolling our changes/updates
  • Daily backups kept for 30 days
  • Monthly off-site backup
  • Hosting support from b:web – we will be your single point of contact

 

 
 

4. Webmaster

You and your team will be fully supported in the day to day management of your website. You may have forgotten how to do something, made an error or need to ask a question.

 

  • CMS/WordPress support for you and your team during usual office hours
  • Monthly check of google webmaster to check for errors
  • Proactive advise, suggestions and support
  • Phone and email support during standard office hours
  • For urgent out of hours email support and emergency telephone number
  • Monthly activity report
 
 
 

Investment

Micro Business
Under 1gb, Micro business
£65 +vat /month

Business Website
Under 2gb
£125 +vat /month

eCommerce/Large
Over 2gb, eCommerce and/or membership
£245 +vat /month

Enterprise – £POA

Website Maintenance & Support - FAQs