Website Maintenance & Support
Congratulations you have (or soon will have) a new website!
It is now important to consider your strategy for keeping your website up to date and secure. Let us help with the ongoing maintenance, leaving you free to run your business.
Our website maintenance and support packages include, updates, security monitoring, hosting, website support and studio time.
1. Website Updates
WordPress regularly release updates to boost security and implement additional features. Out of date software is a security risk, therefore keeping your WordPress website up to date is top priority. Updates don’t always work straight out-of-the-box though, so sometimes things can go wrong – we can help!
- Monthly WordPress and plugin updates
- Monitor your website for any urgent available updates
- Updates tested on a development server
- Live website updated and tested
- Up to 30 minutes of development time to resolve any issues with updates
2. Website Security
We have 24/7 advanced website monitoring so our team will be informed of any potential security issues
- Monthly WordPress and plugin updates
- 24/7 advanced website monitoring
- Page script to check for general website outage
- Alerts for failed logins and unusual activity
- Scanning of code to prevent from hacks and unusual activity
- Monitoring and blocking of potential attacks
- Manual removal of most hacks if they occur
- Up to 30 minutes of development time to resolve any issues found when monitoring your website
3. Website Hosting
As part of your Website Maintenance & Support package will offer to host your website on our secure and reliable servers.
- High-specification professional scaleable website business hosting
- Hosting for a development site for testing and rolling out changes/updates
- Daily backups kept for 30 days
- Monthly off-site backup
- Hosting support from b:web – we will be your single point of contact
4. Webmaster Services
You and your team will be fully supported in the day to day management of your website. You may have forgotten how to do something, made an error or need to ask a question.
- CMS/WordPress support for you and your team during usual office hours
- Monthly check of Google webmaster to check for errors
- Proactive advise, suggestions and support
- Phone and email support during standard office hours
- Email support and emergency telephone number for urgent out-of-hours assistance
- Monthly activity report
Under 1gb, Micro business
£65 +vat /month
£125 +vat /month
Over 2gb, eCommerce and/or membership
£245 +vat /month
Enterprise – £POA
Website Maintenance & Support - FAQs
We are usually still able to offer the Website Maintenance & Support package. Unfortunately, there would be no discount on costs as any savings would be offset by the additional layer of dealing with a third-party. We do prefer to host the websites ourselves as it gives us full control and allows us to be more responsive.
Please note – not all hosting is equal, please do check that your hosting provider is including a daily backup and disaster recovery process.
Your website is at high risk if you have no provisions at all for security management. Gradually, over time, your website becomes less and less secure and without monitoring a hack can cause untold damage. Malicious websites may also be removed from the Google search results and blacklisted.
We highly recommend either our support package or for you to arrange something similar in-house.
We can offer a hosting only option for clients who prefer to handle their own security. Please contact us for details.
The Website Maintenance & Support package is a tried and tested process designed to reduce risk. Nobody can provide a 100% guarantee but ours is very much a “belt and braces” approach to cover as many eventualities as possible. Because of this, it is very unlikely that any hack would remain undetected, so at the very least you will benefit from very early detection should the worst happen.
If, despite all our efforts, you do experience a hack, we are very likely to have detected it early on which can often prevent major damage. In the majority of cases the hack will be immediately detected and cleaned, and we follow a strict process which includes changing all access paths and passwords. If the hack cannot easily be cleaned, we may roll back the website to a previous safe version. Daily backups should prevent significant loss of data. In the event of a hack you will be notified as soon as possible.
Our Website Maintenance & Support package significantly reduces your risk but nobody can provide a 100% guarantee. In extreme circumstances, a hack may require additional time to remove which would attract incur an additional fee.
Yes! If you decide to pay annually in advance you will receive a 10% discount.
You can signup via our website and the payments will be taken automatically each month. We can also accept standing orders and BACS paid monthly in advance. Unfortunately, we are no longer able to accept cheques.
There is no minimum length of the contract. You are able to cancel at any time with 1 month’s notice.
“We recently took b:web’s SEO workshop to better understand what SEO actually is and how it can be used to optimise our website and increase our visibility on Google. The workshop, taught by Zoe in their contemporary b:web office, was exceptionally easy to follow – a great PowerPoint presentation with no jargon and with plenty of time for questions.”
“Thanks to the workshop, SEO is no longer a grey area for us. Following Zoe’s advice, we are more confident making decisions regarding our online marketing and we are far happier with the way our website is being presented to future and existing customers.””
Grace - Lawson Ltd, Plymouth.
“We are so delighted that we chose b:web to handle the day to day marketing of our eCommerce business. Not only have they saved me time and money they have increased our reach through social media and visibility on search engines. Because they have that perfect combo of techy/creative/commercial b:web have increased conversions significantly. I have been using b:web for a year and it’s the best decision I have made in a long time!””
Aileen - Babyface, Surrey
“I wanted to take this opportunity to thank you and your team for all your hard work. As you know being a small business I had concerns about utilising a marketing company and had always tried to deal with our marketing myself, I know realise that this was a mistake as your wealth of knowledge, support and advice is 2nd to none. You approached the project with fresh ideas and contemporary designs for which I’m very grateful and made the process thoroughly enjoyable””
Mark Ward, Plymouth
“b:web were really helpful and insightful with the SEO optimisation for our website. They clearly explained some essential SEO do’s and dont’s and useful tips. The specific pages that the team were paid to help optimise are performing at number 1 in the natural organic search rankings, no mean feat for a competitive field in which we operate! And as a result we are seeing great benefit. I am confident as a result of this initial SEO work, our return on investment has been tenfold. I would highly recommend b:web for any friends, customers or suppliers future projects.””
Mike Walker - MGN Events, Surrey
“We really love working b:web as they make it so easy, they understood exactly what we wanted and we LOVE it. b:web created a HTML email marketing campaign which has been extremely successful””
Trudie - The Lighting House, Surrey
“I have been working with the b:web team for a year since the launch of my business and I am seeing growth that has far exceeded my expectations. Their hands-on proactive service has meant that I can concentrate on product development and fulfilment. Not only do b:web provide a full service marketing for my business but they also cross into customer service by responding out of hours to messages on social media channel. I am delighted with the results. I would recommend but I would like to keep them for myself!”
Paul - Epic Play, Surrey
"b:web created two web designs for us, which we really love. During the entire process we received an excellent service from the whole team. They are knowledgeable and innovative, great in both creative and technical aspects. They are also very honest and transparent, a pleasure to work with."”
Foster Denovo, Surrey
"We have used b:web now for almost 6 years and they have built and developed 5 websites with us - they are the best agency we have used. Excellent design ability and the support couldn't be better. I would genuinely suggest them to anyone looking for a great Wordpress site - keep up the good work and thanks for all your support and help over the years !!”
"From branding, to design, to build, b:web took care of everything. We were delighted with the site, and the branding which they created for Shop Skincare has gone on to be used on our social platforms, print and packaging. "”
Shop Skincare, Surrey
‘We approached b:web and were highly impressed with their initial brief, understanding of our business and the concept for our website. Mark, Andrew & the team were very friendly yet professional and helped us through the entire creation of the site. Would recommend. "”
Highlight Parking, Surrey
"With the experience and expertise that b:web offered, we were confident that they would produce a fabulous new website that would be contemporary and easy to use as well as include the new mobile version which is now essential. Throughout the whole process, they were very helpful and gave us regular updates as well as a full training session when the website was complete. We are delighted with the new site and so far the response from clients has been excellent. I would strongly recommend b:web to anybody looking to create a brand new website with beautiful modern design and a forward thinking team who are always willing to help."”
Joanne Jenkins, TAG Office, Surrey
"b:web were commissioned to redesign our website and I am very happy with the results so far. It has been a pleasure to see their designs become reality. Their “no quibble” attitude to the project was refreshing and added great value. The H.G. Wells brand will now stand out and serve as a testament to all who put so much time and effort into this project. b:web’s advice and assistance has been invaluable to us and I am sure we will continue our excellent relationship with them."”
HG Wells, Woking, Surrey
"b:web have transformed our online presence from what was a failing design to something we are really proud of. They provide us with a tailored balance blend of SEO/Social media work, which works really well. We look forward to our continued partnership with the b:web team."”
Tim Paige - Tamar Towing & Caravans, Plymouth
"b:web have helped my small business grow far beyond what it would have been without the dedication and generosity of their digital team, in particular, Zoe-the-boss.
Their knowledge and proficiency is tremendous, and as a business owner who has been to the "other side" and experienced a bigger web agency, with whom I was more-or-less just a number, I have come to appreciate the personal contact and value of being able to just pick up the phone and chat about a digital query swiftly, with a real person!
Keep up the good work"
Caroline Arthur, Surrey
We would love to help your business to reach more customers. Please enter your details below for a completely free consultation. We’ll have a look at your website or brief and let you know how we can help.