Website Maintenance & Support
Congratulations you have (or soon will have) a new website!
It is now important to consider your strategy for keeping your website up to date and secure. Let us help with the ongoing maintenance, leaving you free to run your business.
Our packages include, updates, security monitoring, hosting, website support and studio time.
1. Website Updates
WordPress regularly release updates to boost security and implement additional features. Out of date software is a security risk, therefore keeping your WordPress website up to date is top priority. Updates don’t always work straight out-of the box as sometimes things can go wrong – we can help!
- Monthly WordPress and plugin updates
- Monitor your website for any urgent available updates
- Updates tested on the development server
- Live website updated and tested
- Up to 30 minutes of development time to resolve any issues with updates
2. Website Security
Through 24/7 advanced website monitoring, our team will be informed of any potential security issues.
- Monthly WordPress and plugin updates
- 24/7 advanced website monitoring
- Page script to check for general website outage
- Alerts for failed logins and unusual activity
- Scanning of code to prevent from hacks and unusual activity
- Monitoring and blocking of potential attacks
- Manual removal of most hacks if they occur
- Up to 30 minutes of development time to resolve any issues found when monitoring your website
3. Website Hosting
As part of your Website Maintenance & Support package will offer to host your website on our secure and reliable servers.
- Hi specification professional scaleable website business hosting
- Hosting for a development site for testing and rolling our changes/updates
- Daily backups kept for 30 days
- Monthly off-site backup
- Hosting support from b:web – we will be your single point of contact
You and your team will be fully supported in the day to day management of your website. You may have forgotten how to do something, made an error or need to ask a question.
- CMS/WordPress support for you and your team during usual office hours
- Monthly check of google webmaster to check for errors
- Proactive advise, suggestions and support
- Phone and email support during standard office hours
- For urgent out of hours email support and emergency telephone number
- Monthly activity report
Under 1gb, Micro business
£65 +vat /month
£125 +vat /month
Over 2gb, eCommerce and/or membership
£245 +vat /month
Enterprise – £POA
Website Maintenance & Support - FAQs
We are usually still able to offer the Website Maintenance & Support package. Unfortunately there would be no discount in costs as any savings would be off-set by the additional layer of dealing with a third-party. We do prefer to host the websites ourselves as it gives us full control and allows us to be more responsive.
Please note – not all hosting is equal, please do check that your hosting provider is including a backup and disaster recovery process.
Your website is at high risk if you have no provisions at all for the security of the website. Gradually over time your website becomes less and less secure and without monitoring a hack can cause untold damage without being completely obvious. Malicious websites can also be removed from the google search results.
We highly recommend either our support package or for you to arrange something similar in-house.
We can offer a hosting only option for clients who prefer to handle their own security. Please contact us for details.
The Website Maintenance & Support package is a tried and tested process designed to reduce risk. Nobody can provide a 100% guarantee, however ours is a “belt and braces” approach. It is very unlikely that any hack would remain undetected so at the very least you will benefit from extremely early detection should the worst happen.
If, despite all our efforts, you do experience a hack we are very likely to have detected it extremely early. Early intervention can often prevent major damage. In the majority of cases the hack will be detected, cleaned and we will follow a strict process which includes changing all access paths and passwords. If the hack cannot easily be cleaned we may roll back the website to a previous safe version. Daily backups should prevent significant loss of data. In the event of a hack you will be notified as soon as possible.
Our Website Maintenance & Support package significantly reduces your risk but nobody can provide a 100% guarantee. In extreme circumstances a hack may require additional time to remove which would attract incur additional fee.
Yes! If you decide to pay annually in advance you will receive a 10% discount.
You can signup via our website and the payments will be taken automatically each month. We can also accept standing orders and BACS paid monthly in advance. Unfortunately we are unable to accept cheques.
There is no minimum length of the contract. You are able to cancel at any time with 1 months notice.